We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.
Please visit our dedicated COVID-19 page where you can find more information and support as well as being able to manage elements of your finance contract online.
Genesis Finance is a trading name of Hyundai Capital UK Limited – the captive finance provider for Genesis Motor UK
Hyundai Capital UK Ltd was formed in 2012, our majority stakeholder is Santander Consumer (UK) plc, one of the UK’s leading finance providers. Genesis Finance was formed in 2021, we provide competitive finance and insurance products for Genesis Motors UK.
Genesis Finance is a member of the Finance & Leasing Association and abides by its Lending Code, a copy of which is available upon request. The Finance & Leasing Association also provides an impartial guide to car finance on their website at fla.org.uk
We are authorised and regulated by the Financial Conduct Authority (FCA) in respect of finance agreements and for general insurance mediation activity. Our Authorised Firm Reference Number is 581186 and our entry on FCA register can be viewed on the FCA’s website www.fca.org.uk/register, or by contacting the FCA on 0800 111 6768.
Some of our services are also covered by the Financial Ombudsman’s Scheme. For details please see www.financial-ombudsman.org.uk.
Our Customer Services team is based in Redhill, Surrey and we have a Business Development team based across the United Kingdom.
Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Where consumers receive advice, the advice is suitable and takes account of their circumstances.
Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
The Genesis Difference.
Learn more about the Genesis Experience