COVID-19 Information and Support at Genesis Finance

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We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.

Please visit our dedicated COVID-19 page where you can find more information and support as well as being able to manage elements of your finance contract online.

Cookie Policy

Why are cookies essential to how customers use the Genesis Finance website?

This website, along with many others, uses cookies. Cookies let users navigate around sites and (where appropriate) let us tailor the content to fit the needs of our site’s visitors. Without cookies enabled we can’t guarantee that the website and your experience of it are as we intend it to be.

What are cookies?

Cookies are small pieces of text sent to your web browser by websites you visit. A cookie file is stored in your web browser and allows us or a third-party to recognise you and make your next visit easier and more useful to you.

Types of cookies.

The length of time a cookie stays on your device depends on its type. We use two types of cookies on our websites.

  • Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our websites remember what you chose on the previous page, avoiding the need to re-enter information.
  • Persistent cookies stay on your device after you’ve visited our website. For example, if you tick the ‘Accept’ button on the pop-up warning about cookies, a persistent cookie will be used so that you won’t be shown the warning next time you visit the site.

How does Genesis Finance use cookies?

Here are some examples of how we use cookies:

  • To track your progress when completing online forms so we can present the pages to you in the correct sequence.
  • Our web analytics services use cookies so we can see how visitors reach our site and the path they take through it. This helps us improve our service to you. We use Google Analytics to help us understand how to improve our site, what our most popular content is, and where we have issues that need fixing. You can read more about Google Analytics use of cookies on their Safeguarding your data page.
  • We use Google Maps to help you find our premises and those of our partners and suppliers. Google uses cookies to help you to navigate the map and improve their service to you. You can read more about Google’s use of cookies on their privacy policy page.
  • Some of our pages contain videos hosted by YouTube, YouTube uses cookies to remember your preferences and to improve their service. You can read more about YouTube’s use of cookies on their cookie policy page.

How to control and delete cookies.

If you want to restrict or block the cookies we set, you can do this through your browser settings. The ‘help’ function for your particular browser should tell you how. contains comprehensive information on cookies for a wide variety of browsers and how to delete cookies from your computer. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.

Details of the cookies we use.

The tables below describe the cookies set against the domain, for details of third-party cookies stored against other domains while using our site, please refer to the third party’s own policy listed above.

Our Own Cookies

Cookie NamePurposeExpires
__RequestVerificationTokenThis is an anti-forgery token. It ensures that form submissions come from valid user submissions, and not from automated bots or other malicious behaviour (e.g. a CSRF attack)At end of session
ASP.NET_SessionIdASP.NET must track a session ID for each user so that it can map the user to session state information on the server. By default, ASP.NET uses a non-persistent cookie to store the session state. However, if a user has disabled cookies on the browser, session state information cannot be stored in a cookie.At end of session

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Cookie NamePurposeExpires
_gat Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id> .1 minute
_gidUsed to distinguish users.24 hours
_gaUsed to distinguish users.2 years

To find out more about cookies you can visit

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