We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.
Please visit our dedicated COVID-19 page where you can find more information and support as well as being able to manage elements of your finance contract online.
We want to make sure everyone can access the products and services Genesis Finance provide. This includes customers with sight loss or visual impairment, and those who have difficulty with hearing or speech
SignVideo is available Monday to Friday, 8am to 6pm and supported on the following operating systems:
The first time you use SignVideo you’ll be asked to install technology called a plug-in on your computer. It will help with the video quality and make sure your calls are secure.
You only need to do this once. If you’d like to learn about SignVideo in BSL, here’s a helpful sign language video:
Clicking on the SignVideo logo will take you to a new window, where you’ll be connected by secure video link to a fully qualified and registered SignVideo interpreter. Let them know you want to speak to Genesis Finance.
Please make sure you have any details you might need before connecting to this service. You’ll need details of your finance agreement to identify yourself to us and it’ll help you get through to the right person quickly.
This service is available for all account servicing, and we’ll be able to help with many of your day to day queries and transactions. Remember, please be cautious with your account details. The interpreter will help deal with your request in a safe and secure way. Your video call is relayed in real time using secure technology, however we may record the voice conversation between your interpreter and Genesis Finance for quality and monitoring purposes.