COVID-19 Information and Support at Genesis Finance

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We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.

Please visit our dedicated COVID-19 page where you can find more information and support as well as being able to manage elements of your finance contract online.

How to Contact Us

Genesis Finance
86 Station Road
Redhill Surrey
RH1 1SR

customerservices@genesisfinanceuk.co.uk

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Customer Services

0800 085 2054*

Our lines are open:

Monday to Friday: 8:00am to 6:00pm
Saturday: 9:00am to 1:30pm

*Calls from UK landlines and mobiles are free

Contract Hire

0800 092 8147*

Our lines are open:

Monday to Friday: 9:00am to 5:30pm
Saturday: 10:00am to 4:00pm

*Calls from UK landlines and mobiles are free

Arrears Management

0800 085 1744*

Our lines are open:

Monday to Friday: 9:00am to 5:00pm

*Calls from UK landlines and mobiles are free

Loan Complaints

0800 085 1353*

Our lines are open:

Monday to Friday: 9:00am to 5:00pm

*Calls from UK landlines and mobiles are free

Lease Complaints

0800 092 8147*

Our lines are open:

Monday to Friday: 9:00am to 5:30pm
Saturday: 10:00am to 4:00pm

*Calls from UK landlines and mobiles are free

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