GENESIS FINANCE
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COMPLAINTS ABOUT A DISCRETIONARY COMMISSION ARRANGEMENT (DCA)

As Genesis Finance was incorporated after the FCA’s ban on discretionary commission, our customers are not affected by the FCA’s review on the use of historic Discretionary Commission Arrangements.

To find out more about this subject and the action being taken by the FCA please click here.

How to Contact Us

Genesis Finance
86 Station Road
Redhill Surrey
RH1 1SR

customerservices@genesisfinanceuk.co.uk

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Customer Services

0800 085 2054*

Our lines are open:

Monday to Friday: 8:00am to 6:00pm

Saturday: 9:00am to 1:30pm

*Calls from UK landlines and mobiles are free

customerservices@genesisfinanceuk.co.uk

Contract Hire

0800 092 8147*

Our lines are open:

Monday to Friday: 9:00am to 5:30pm

*Calls from UK landlines and mobiles are free

customerservices@genesisfinanceuk.co.uk

Arrears Management

0800 085 1744*

Our lines are open:

Monday to Friday: 9:00am to 5:00pm

*Calls from UK landlines and mobiles are free

financialsupport@genesisfinanceuk.co.uk

Loan Complaints

0800 085 1353*

Our lines are open:

Monday to Friday: 9:00am to 5:00pm

*Calls from UK landlines and mobiles are free

customerrelations@genesisfinanceuk.co.uk

Lease Complaints

0800 092 8147*

Our lines are open:

Monday to Friday: 9:00am to 5:30pm

*Calls from UK landlines and mobiles are free

customerrelations@genesisfinanceuk.co.uk

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