Commission Arrangement Complaints

On 30 March 2026, the Financial Conduct Authority (FCA) confirmed new rules introducing redress schemes for certain motor finance customers.

There will be two schemes:

• Agreements that started between 23 Aug 2012 to 31 March 2014
  Launch date: 31 August 2026

• Agreements that started between 1 April 2014 to 1 November 2024
  Launch date: 30 June 2026

We’ll share more details on our website closer to these dates, including how to make a claim.

If you’ve already made a complaint
You don’t need to do anything. Your complaint is currently paused until 31 May 2026 and will automatically be reviewed as a claim under the new scheme. We’ll contact you with further information once the scheme begins.

If your contact details have changed since you raised the complaint, please let us know by emailing commisionclaims@genesisfinanceuk.co.uk

If you haven’t made a complaint
You can submit one using the button above.

If you don’t want to make a complaint
If you’re eligible for redress under the scheme, we’ll contact you directly once the scheme launches.

If your agreement is a personal contract hire (leasing) agreement
These are not covered by the redress scheme. We’ll continue to handle your complaint through our usual process.

For more information, visit the FCA’s website: Car finance claims | FCA