Commission Arrangement Complaints
Commission Arrangement Complaints - Supreme Court Ruling
If you’ve already made a complaint, you don’t need to do anything as your complaint remains on pause until at least December 2025. There is no need to contact us again.
On 3 December 2025, the FCA announced they are extending the pause on complaint handling rules for motor finance commission to 31 May 2026. In the meantime, you can find further information on the FCA’s website here: www.fca.org.uk/carfinance
8th October 2025 Update
On 7 October 2025, the Financial Conduct Authority (“FCA”) published their consultation on a potential redress scheme relating to motor finance commissions. The announcement can be found here: FCA Consultation.
The consultation closes on 18 November 2025 and if the FCA introduces a redress scheme, they expect to publish their policy statement and final rules in early 2026.
If you have already made a complaint in relation to commission, then you don’t need to do anything further and your complaint remains paused until at least 4 December 2025.
If you have not made a complaint and you wish to do so, you can do this by clicking the button above.