COVID-19 Information and Support at Genesis Finance

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We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.

Please visit our dedicated COVID-19 page where you can find more information and support as well as being able to manage elements of your finance contract online.

Make a complaint

We value our customers highly and aim to provide a positive experience, from the proposal right through to the final payment and beyond. The fair treatment of our customers is very important to us. However, if you are less than satisfied, please complete the form below so that we can put things right.

Section 1 - Your Details
0283FE81-1413-4359-A4CC-CF4DBB4000EE
0283FE81-1413-4359-A4CC-CF4DBB4000EE
(To be completed by Limited Liability Partnerships)
0283FE81-1413-4359-A4CC-CF4DBB4000EE
0283FE81-1413-4359-A4CC-CF4DBB4000EE
0283FE81-1413-4359-A4CC-CF4DBB4000EE
0283FE81-1413-4359-A4CC-CF4DBB4000EE
0283FE81-1413-4359-A4CC-CF4DBB4000EE
Section 2 - Tell Us About It

Please detail the reasons for your complaint

By submitting this form you confirm that you are the account holder and give permission to access the agreement. This will enable us to obtain the information relevant to your request. We will then be in contact to discuss the next steps. If any of the details in the form do not match our records, an agent will contact you to carry out further Data Protection questions.

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