COVID-19 Information and Support at Genesis Finance

alert close icon alert open icon

We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.

Please visit our dedicated COVID-19 page where you can find more information and support as well as being able to manage elements of your finance contract online.

Raise a dispute

If you would like to dispute any charges incurred after the vehicle has been inspected and collected by one of our agents, please complete the form below. We aim to acknowledge your dispute within 5 working days of receipt.

Section 1 - Your Details
0283FE81-1413-4359-A4CC-CF4DBB4000EE
0283FE81-1413-4359-A4CC-CF4DBB4000EE
(To be completed by Limited Liability Partnerships)
0283FE81-1413-4359-A4CC-CF4DBB4000EE
0283FE81-1413-4359-A4CC-CF4DBB4000EE
0283FE81-1413-4359-A4CC-CF4DBB4000EE
0283FE81-1413-4359-A4CC-CF4DBB4000EE
0283FE81-1413-4359-A4CC-CF4DBB4000EE
Section 2 - Tell Us About It

To ensure your dispute is directed to the correct person, please provide as much detail as you can on the reasons for your dispute.

By submitting this form you confirm that you are the account holder and give permission to access the agreement. This will enable us to obtain the information relevant to your request. We will then be in contact to discuss the next steps. If any of the details in the form do not match our records, an agent will contact you to carry out further Data Protection questions.

Find a studio
Get a settlement figure