We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.
Please visit our dedicated COVID-19 page where you can find more information and support as well as being able to manage elements of your finance contract online.
Change in circumstance?
For many people buying a new or used Genesis is a significant purchase and if you find your financial circumstances change during your contract, help and support is on hand
It is important that you let us know at the earliest opportunity by contacting our Customer Support Team. Once they understand your situation they can give you the most suitable advice
For Personal Contract Purchase and Personal Motor Loan customers:
Our team are available to speak with you on 0800 085 2054
Please be advised that our letters state that we are open Monday – Friday 8:00am-6:30pm and Saturdays 9:00am-2:00pm. Due to COVID-19, our current opening hours are Monday - Friday 9.00am – 5.00pm. Sorry for any inconvenience caused.
Alternatively you can contact us by email
For Personal Contract Hire customers:
Our team are available to speak with you on 0800 092 8147 option 5 between 9.00 am and 5.30 pm, Monday to Friday and Saturday 10.00 am and 4.00 pm
Alternatively you can click here to complete a form and we will reply to you within 5 working days
If you’re having financial difficulties you may find it useful to make a budget plan, as this can help you to:
Increase control over your money
Provide an early warning for potential problems
Become aware of what is coming in and what is going out
Decide in advance how your money will work for you
Determine how much surplus income you have
The Money Advice Service provides a free online budget planner and advice on how to complete a budget plan
The Money Advice Service:
This is an impartial service set up by the government to provide information and advice on a wide range of personal financial matters, including debt and borrowing
This organisation provides a wide range of advice and support to anyone experiencing a mental health problem and their website contains a section on financial help for individuals