If finances are a struggle
If money is a bit of a struggle for you at the moment, you're not alone. We know talking about your finances isn't easy, and we're here to help. We've put together some steps on how you can take action.
CONTACT US ONLINE
CHANGE YOUR PAYMENT DATE
GET IN TOUCH
It is important that you let us know at the earliest opportunity by contacting our Customer Support Team. Once they understand your situation they can give you the most suitable advice.
Speak to...
Calls from UK landlines and mobiles are free
Our lines are open:
Monday to Friday:
9am – 6pm
Email us
Email us and our trained financial care specialists will discuss your options with you.
Manage online
Complete the form below and our trained financial care specialists will get back to you.
Speak to...
Our team are available to speak with you on option 5 between 9.00 am and 5.30 pm, Monday to Friday.
Manage online
Alternatively you can click here to complete a form and we will reply to you within 5 working days.
| Account Management Fees | Empty |
|---|---|
| Copy statement of account | £12.00 |
| Change of payment due date* | £25.00 |
| Change of vehicle registration plate | £30.00 |
| Collection of vehicle upon voluntary termination of agreement | £70.00 |
| Transfer of agreement fee** | £150.00 |
| Arrears Management Fees | Empty |
|---|---|
| Monthly arrears fee*** | £35.00 |
| Internal collection agent visit | £50.00 |
| External collection agent visit | £250.00 |
* One change of payment due date is allowable free of charge any time during the agreement.
** Only applicable for agreements not regulated by the Consumer Credit Act, i.e. transfers from one limited company to another limited company.
*** When your payment is made late and for every subsequent month that your agreement remains in arrears, limited to 3 in any single defaulting period. The charges detailed within this document are correct as at 30th July 2014. Genesis Finance reserves the right to amend these fees at any time.
ADVICE ON MANAGING MONEY
MAKE A BUDGET PLAN
If you’re having financial difficulties you may find it useful to make a budget plan, as this can help you to:
- Increase control over your money
- Provide an early warning for potential problems
- Become aware of what is coming in and what is going out
- Decide in advance how your money will work for you
- Determine how much surplus income you have
The MoneyHelper provides a free online budget planner and advice on how to complete a budget plan
SEEK ADVICE
You may benefit from one of these sources of free and independent advice:
MONEYHELPER:
This is an impartial service set up by the government to provide information and advice on a wide range of personal financial matters, including debt and borrowing.
MIND:
This organisation provides a wide range of advice and support to anyone experiencing a mental health problem and their website contains a section on financial help for individuals.
TURN2US:
If you're struggling with debt, it can be hard to know where to turn. But with lots of free advice services available across the UK, you can find help in a way that's best for you.
FREQUENTLY ASKED QUESTIONS
Here are some of the most commonly asked questions relating to financial difficulties:
Should your financial position change in a way that will affect your ability to make your monthly repayments it is extremely important you contact us immediately. If we are made aware of your circumstances as soon as possible it is likely we will be able to help you find a solution. In all such instances please contact our Arrears Management department:
If you’re having financial difficulties, you can look for free advice from a charitable debt management organisation such as:
- Citizens Advice
- StepChange Debt Charity
- National Debtline
- MoneyHelper
These organisations will help you assess your financial situation to see what you can afford and also help you fill out a common financial statement. This financial statement should then be submitted, together with a proposed offer of repayment to:
Arrears Management Department
Genesis Finance
Santander House
86 Station Road
Redhill
Surrey, RH1 1SR.
We are happy to consider reducing your repayments. While we look at every case on an individual basis, there are a number of factors we take into consideration before any decision is made. These factors include:
- Type of agreement
- Reason for financial difficulties
- Balance left on the agreement
We review each case on an individual basis, aiming to ensure that payments are affordable and that the reduced payment plan would not cause further financial detriment.
You can voluntarily terminate at any time during your contract. However, if you have not paid the 50% of the total amount payable, your liability is the greater of the 50% liability or the arrears liability.
If you’re unable to pay the liability immediately, then an arrangement can be made to clear this. If you choose an arrangement, this will affect your credit file.
| Account Management Fees | Empty |
|---|---|
| Copy statement of account | £12.00 |
| Change of payment due date* | £25.00 |
| Change of vehicle registration plate | £30.00 |
| Collection of vehicle upon voluntary termination of agreement | £70.00 |
| Transfer of agreement fee** | £150.00 |
| Arrears Management Fees | Empty |
|---|---|
| Monthly arrears fee*** | £35.00 |
| Internal collection agent visit | £50.00 |
| External collection agent visit | £250.00 |
* One change of payment due date is allowable free of charge any time during the agreement.
** Only applicable for agreements not regulated by the Consumer Credit Act, i.e. transfers from one limited company to another limited company.
*** When your payment is made late and for every subsequent month that your agreement remains in arrears, limited to 3 in any single defaulting period. The charges detailed within this document are correct as at 30th July 2014. Genesis Finance reserves the right to amend these fees at any time.