We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.
Please visit our dedicated COVID-19 page where you can find more information and support as well as being able to manage elements of your finance contract online.
Hyundai Capital UK Limited trading as Genesis Finance treats all customer information in a confidential and secure manner. For example, we do not sell information to other organisations for direct marketing purposes.
Genesis Finance complies with the Data Protection Legislation, which lays down a set of standards that must be followed whenever personal information is processed. The Data Protection Legislation also gives individuals (known as Data Subjects) a number of rights including the right to find out what information, if any, is held about them. This is known as a subject access request.
A Subject Access Request is a formal request for information. The formal access request arrangements are not designed to deal with general queries that you may have about your account. If, for example, you want to find out some specific information about your account, you should contact our Customer Service Team. We aim to provide you with the information you require without you having to make a subject access request.
You can make a Subject Access Request by any means. However, if you put your request in a letter, you should include the following:
Genesis Finance uses CCTV for the purposes of the prevention and detection of crime and for public safety. If you wish to have sight of any personal images we may have captured, please supply us with the following: the full address where the camera is sited; the date and the time it may have taken place; a recent photograph of yourself (for identification purposes). Please note that the images are normally retained for no longer than 31 days from the date of filming.
We will provide you with the information you have requested within 28 days from the date we receive your request.
If you would like to receive the information or a copy of this leaflet in an alternative format, please phone us on 0800 085 2054 to discuss your needs. Alternatively, you can write to us at Customer Services, Genesis Finance, 86 Station Road, Redhill RH1 1SR.