We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.
Please visit our dedicated COVID-19 page where you can find more information and support as well as being able to manage elements of your finance contract online.
Fair Wear and Tear
Incorporating the BVRLA fair wear and tear standard
We want to make the process of handing back your vehicle as simple and transparent as possible. When vehicles are returned at the end of the term, they should be in good condition. To remove ambiguity around what we mean by “good condition”, we use the British Vehicle Rental and Leasing Association (BVRLA) ‘Guide to Fair Wear and Tear’. These independent guidelines allow us to apply fair and consistent standard to all vehicles when returned.
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