COVID-19 Information and Support at Genesis Finance

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We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.

Please visit our dedicated COVID-19 page where you can find more information and support as well as being able to manage elements of your finance contract online.

Request and Informal Extension

Are you affected by a new car delivery delay due to supply chain issues? If your existing Contact Hire agreement is coming to an end and your new car with us is being delayed beyond the end of your current agreement, we may be able to keep you in your car. Subject to Terms and Conditions. We might be able to keep you on the road up to a maximum of 6 months maintaining your current regular monthly instalments.

Section 1 - Your Details
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(To be completed by Limited Liability Partnerships)
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Section 2 - Your Request

To ensure your form is dealt with efficiently and by the correct team, please provide details of your situation

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By submitting this form you confirm that you are the account holder and give permission to access the agreement. This will enable us to obtain the information relevant to your request. We will then be in contact to discuss the next steps. If any of the details in the form do not match our records, an agent will contact you to carry out further Data Protection questions.

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