We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.
Please visit our dedicated COVID-19 page where you can find more information and support as well as being able to manage elements of your finance contract online.
At Genesis Finance we take great care to ensure your personal details remain safe and at all-times, adhere to the Data Protection Act. As such, whilst we are able to action changes to your address and contact details online, other changes require written confirmation.
For any change of name please write to us at the address shown, submitting with your letter a photocopy of any relevant supporting documentation such as marriage certificate, decree nisi/absolute, or deed poll notice. We also require copies of your new and old signature. Please do not send original documentation.
Customer Service Department
86 Station Road
Surrey RH1 1SR.
For changes to address or contact details please complete our online request form.