COVID-19 Information and Support at Genesis Finance

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We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.

Please visit our dedicated COVID-19 page where you can find more information and support as well as being able to manage elements of your finance contract online.

We're here to help.

Contact us

Whilst you can manage your contract online, there are other ways you can get in contact with us - this includes those with sight loss or visual impairment, and those who have difficulty with hearing or speech. Find out more by visiting our dedicated accessibility page.

Frequently Asked Questions

Pre-Purchase

  • What information do I need to provide to apply for finance?

    When applying for finance you will be required to supply certain personal information, as well as be able to confirm your identity.

    You will need to provide a full UK driving licence. We may also ask you for a further proof of address dated within three months of submission of your application. Acceptable proof of address includes bank or credit card statement, utility or council tax bills, or mortgage statements.

  • How can I check if the vehicle I am thinking of buying has finance outstanding on it?

    The supplying dealer should provide this information. If for any reason you are unsure there are a number of organisations through which you can check directly, such as:

  • I have a new agreement. When will my payments begin?

    Your payments will usually begin one month after your agreement start date. This date can be found on the first page of your agreement.

  • Can I change my payment date?

    If you wish you may change the date on which we take payment from your account, however please note the following:

    • You may only change your payment date once in a 12 monthly period
    • The first change after the inception of your agreement will be free. For further changes a fee of £25.00 will be charged, payable by card before the change is made
    • The change cannot be made within four working days of your payment date

    If you have a Personal Contract Purchase (PCP) agreement

    • You may only change your payment due date within the first month of the agreement
    • Your payment date can only be changed once in the entire life of your agreement as this would affect the Optional Final Payment of your vehicle

    If you would like to request a change to your payment date please complete and submit the form here:

    Change payment date

Managing My Account

  • How do I change my personal details?

    It’s important that we are aware of any change to your personal details so that our records are correct. You can update the details we hold by completing a Change of Personal Details Request via our website or by calling Hyundai Finance's Customer Services department on 0800 085 1954*

    *Calls from UK landlines and mobiles are free

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