We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.
Please visit our dedicated COVID-19 page where you can find more information and support as well as being able to manage elements of your finance contract online.
Hyundai Capital UK Limited trading as Genesis Finance treats all customer information in a confidential and secure manner. For example, we do not sell information to other organisations for direct marketing purposes.
Genesis Finance complies with the Data Protection Legislation, which lays down a set of standards that must be followed whenever personal information is processed. The Data Protection Legislation also gives individuals (known as Data Subjects) a number of rights including the right to move, copy or transfer certain personal data. Also known as ‘data portability’. This gives you the right to have certain parts of the data we hold on you transferred to you.
At Genesis Finance, we will provide you with the information in a machine readable format for you to pass onto whoever you would like. Please note that this right is different from the right of access (see Subject Access Request), and that the types of data you can obtain under these two separate rights may be different. You are not able to obtain through the data portability right all of the personal data that you can obtain through the right of access.
You can make a Data Portability Request by any means. However, if you put your request in a letter, you should include the following:
We will provide you with the information you have requested within 28 days from the date we receive your request.
If you would like to receive the information or a copy of this leaflet in an alternative format, please phone us on 0800 085 2054 to discuss your needs. Alternatively, you can write to us at Customer Services, Genesis Finance, 86 Station Road, Redhill RH1 1SR.