COVID-19 Information and Support at Genesis Finance

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We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.

Please visit our dedicated COVID-19 page where you can find more information and support as well as being able to manage elements of your finance contract online.

Data Protection Legislation.
Data Portability Request Form

Hyundai Capital UK Limited trading as Genesis Finance treats all customer information in a confidential and secure manner. For example, we do not sell information to other organisations for direct marketing purposes.

Data Protection Legislation

Genesis Finance complies with the Data Protection Legislation, which lays down a set of standards that must be followed whenever personal information is processed. The Data Protection Legislation also gives individuals (known as Data Subjects) a number of rights including the right to move, copy or transfer certain personal data. Also known as ‘data portability’. This gives you the right to have certain parts of the data we hold on you transferred to you.

When do I need to make a Data Portability Request?

At Genesis Finance, we will provide you with the information in a machine readable format for you to pass onto whoever you would like. Please note that this right is different from the right of access (see Subject Access Request), and that the types of data you can obtain under these two separate rights may be different. You are not able to obtain through the data portability right all of the personal data that you can obtain through the right of access.

What do I have to do if I want to make a Data Portability Request?

You can make a Data Portability Request by any means. However, if you put your request in a letter, you should include the following:

  • Your full name, date of birth, current address and previous address
  • It would be useful if you could provide us with a daytime telephone number in case we need to contact you to discuss your request
  • The agreement number(s) about which you want information
  • If your request does not relate to an agreement, please let us know the nature of your relationship with Genesis Finance and any other relevant information. For example, if you are or have been an employee, you should include details of your staff number
  • Send your completed letter to: Customer Services, Genesis Finance, 86 Station Road, Redhill RH1 1SR
  • To download a request form, please click here

When will I receive the information?

We will provide you with the information you have requested within 28 days from the date we receive your request.

Alternative formats

If you would like to receive the information or a copy of this leaflet in an alternative format, please phone us on 0800 085 2054 to discuss your needs. Alternatively, you can write to us at Customer Services, Genesis Finance, 86 Station Road, Redhill RH1 1SR.

Section 1 - Your Details
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If the details you have supplied meet our Data Protection requirements and we notice any changes, we will update these on our system.

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Declaration

By submitting this form, you declare that you are the Data Subject named above and confirm that in accordance with the provisions of the Data Protection Legislation, you have requested that Santander Consumer forward to the address stated, any personal data they hold about you to which you have a right to access.

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